VoIP-based phone systems are popular with businesses of all sizes thanks to their ability to put you in control of calling costs and tailor a system to the specific needs of your business; however, larger companies have specific needs that not all VoIP systems can meet. What are some of the things you need to look out for when choosing an enterprise scale system?
Customisation and integration
Large businesses inevitably have a degree staff turnover. People leave and are replaced, or they move to other roles within the business. Any VoIP system you consider therefore needs to be able to cope with this.
You need to be able to customise user profiles on the system so that people get access to the phone services they need, and you want to be able to do this quickly so that any changes can be accommodated. The system also needs to be able to cope with management requirements, such as enabling call centre supervisors to listen in on calls and facilitating the production of call reports down to individual user level.
Another key feature to look for in a wholesale VoIP termination provider is the ability to integrate with other systems. You need your phone system to work with your ERP or CRM software so that operators can call up details of a customer when they make or receive a call.
Installation and support
As enterprises rely heavily on their phone systems, they need to be sure of call quality. It is therefore vital to look for a supplier such ashttps://www.idtexpress.com/that can offer a dedicated circuit for VoIP use.
With a lot of employees to deal with, you also need a supplier that can handle your training needs. People need to know how to use any new system properly, so getting the supplier to handle training ensures that you will get the most from your investment. Also look at whether they can offer ongoing training for new staff.
Finally, you need to be sure that your chosen supplier can offer the level of ongoing support you need. It is important that they can deal with any problems in a timely manner, so make sure you look at the service level agreement and take the time to seek references from other customers who have used their services.
